ONLINE CUSTOMER SUPPORT
**Due to high volume, there may be a 2-5 day processing delay during promotional periods. Unfortunately, we are unable to cancel or make changes to orders during promotional periods. Orders with expedited shipping will be prioritized.**
Monday through Friday 9-5
Product & Sizing inquiries:
UNIONMADE Flagship Store
493 Sanchez Street
San Francisco, CA 94114
Monday through Saturday 11-7
We accept Visa, Mastercard, American Express and Discover.
UNIONMADE/MILL in the Marin Country Mart
2005 Larkspur Landing Circle
Larkspur, CA 94939
Monday through Friday 11-6
EMAIL : LARKSPUR@UNIONMADEGOODS.COM
Domestic Orders Placed Online:
We offer easy returns and free exchanges if you are not completely happy with your purchase. All returns and exchanges must be postmarked within 10 days of initial delivery. You have the option of exchange, store credit, or return for refund. Returns for refund will be credited to the original form of payment. Please see below for details, limitations, and return instructions:
We do not accept returns or exchanges on magazines, books, apothecary items or undergarments.
No returns or exchanges are accepted on merchandise marked "final sale." No price adjustments will be made on sale merchandise, or on orders placed before or after promotional periods.
The returned merchandise must be free from wear, stains, odor or any condition that would prevent the item from being sold as new. Returned items must have the original tags attached, and must be accompanied with a copy of the receipt. When returning shoes, please include the original, unused shoebox in original condition or the return will be denied.
If there is an issue with an item you received, your order is still subject to the regular timeline for returns and must be postmarked within 10 days of receipt.
To return merchandise, please complete the Return Authorization Form included with your package. Also included is a prepaid UPS shipping label for your convenience. The prepaid shipping label is free on exchanges or returns for store credit. Returns for refund will have $10 deducted from the total refund amount to cover return shipping costs, as well as the original shipping cost which is non-refundable. You may also use your carrier of choice at your own cost.
For exchanges, please note the name, size and price of the item you’d like to exchange for on your return authorization form. You can also email us at ORDERS@UNIONMADEGOODS.COM for recommendations or to place a temporary hold on your exchange item.
If you use your preferred carrier at your own cost, you can mail return items to:
25 Boutwell Street
San Francisco, CA 94124
Please allow up to a week for your return to be processed once it’s received at our warehouse.
Orders that are eligible for return and sent back to us without the completed Return Authorization Form will automatically be issued store credit. Ineligible orders will be returned to the customer.
UNIONMADE does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to UNIONMADE.
Merchandise purchased online can also be returned to any of our stores.
International Orders Placed Online:
International orders can be returned for refund or store credit. We are unable to offer exchanges on international orders at this time. Eligible Items must be postmarked within 10 days of initial delivery. The customer is responsible for any return shipping charges incurred on international orders. Please see above for a list of items eligible for return.
If you purchase an item at any of our store locations our store policies apply. For in-store purchases we will accept exchanges or returns for store credit only within 7 days of purchase. The returned merchandise must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Returned items must have the original tags attached. Returns shipped to our Website Returns Address are not accepted. Orders placed over the phone with our store staff are subject to the in-store return policy.
Sales tax is charged on orders shipped within California at the local tax rate.
All orders submitted to UNIONMADE are encrypted with 256 bit SSL security to ensure your transactions are processed safely.
We respect your right to privacy. UNIONMADE will not sell or share your name or personal information.
All prices listed are accurate to the best of our ability. In the rare case that an item is listed incorrectly, UNIONMADE reserves the right to refuse the sale and may offer the item again with the correct information.
UNIONMADE does not guarantee the availability of any items listed on UNIONAMDEGOODS.COM. If the item selected for purchase is not available, UNIONMADE will make every effort to contact the customer to notify them of the cancellation.
Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be cancelled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason as we see fit. Please further note that UNIONMADE,INC. shall have the right to refuse or cancel any such order whether or not your credit card has been charged. If your credit card has already been charged and your order is cancelled, UNIONMADE shall issue a credit to your credit card account in the amount of the purchase.