ONLINE CUSTOMER SUPPORT
Please note: Due to the high volume of orders received, orders on final sale merchandise may take 2-5 days to process and ship. We appreciate your patience.
Monday through Friday 9-5
Product & Sizing inquiries:
UNIONMADE Flagship Store
493 Sanchez Street
San Francisco, CA 94114
Monday through Saturday 11-7
We accept Visa, Mastercard, American Express and Discover.
UNIONMADE/MILL in the Marin Country Mart
2005 Larkspur Landing Circle
Larkspur, CA 94939
Monday through Friday 11-6
EMAIL : LARKSPUR@UNIONMADEGOODS.COM
For purchases made on our website:
We’ve updated our return policy to make online ordering easier and more convenient for our customers. See below for details:
We offer you the option of exchange, refund or store credit on most full price online orders. Returns must be postmarked within 10 days of initial delivery* and will be credited to the original form of payment.
We do not accept returns or exchanges on magazines, books, apothecary items or undergarments.
All sales are final on pre-sale and sale items. No returns or exchanges are accepted on sale merchandise. No further price adjustments will be made on sale merchandise.
The returned merchandise must be free from wear, stains, odor or any condition that would prevent the item from being sold as new. Returned items must have the original tags attached, and must be accompanied with a copy of the receipt. When returning shoes, please include the original, unused shoebox in original condition or the return will be denied.
To return merchandise, please complete the Return Authorization Form included with your package. Also included is a prepaid UPS shipping label for your convenience. The prepaid shipping label is free on exchanges or returns for store credit. Returns for refund will have $10 deducted from the total refund amount to cover return shipping costs. You may also use your carrier of choice at your own cost. Original shipping charges are non-refundable.
For exchanges, please note the name, size and price of the item you’d like to exchange for on your return authorization form. You can also email us at ORDERS@UNIONMADEGOODS.COM for recommendations or to place a temporary hold on your exchange item.
Orders that are eligible for return and sent back to us without paperwork will automatically be issued store credit. Ineligible orders will be returned at customer’s cost.
Please allow up to a week for your return to be processed once it’s received at our warehouse.
UNIONMADE does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to UNIONMADE.
Merchandise purchased online can also be returned to any of our stores.
If you use your preferred carrier at your own cost, you can mail return items to:
25 Boutwell Street
San Francisco, CA 94124
Now Shipping to Hong Kong and Australia. International orders can be returned for refund only. Eligible Items must be postmarked within 10 days of initial delivery. International customers are responsible for any shipping charges incurred on returns. Please see above for a list of items eligible for return. International paypal orders must be placed with an email address verified by paypal. Orders placed with an unverified email address will be cancelled and refunded. To learn more about verifying your email, https://www.paypal.com/cgi-bin/webscr?cmd=p/acc/seal-CA-unconfirmed-outside.
In Store Purchases:
If you purchase an item at any of our store locations our store policies apply. For in-store purchases we will accept exchanges or returns for store credit only within 7 days of purchase. The returned merchandise must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Returned items must have the original tags attached. Returns shipped to our Website Returns Address are not accepted.
Sales tax is charged on orders shipped within California at the local tax rate.
All orders submitted to UNIONMADE are encrypted with 256 bit SSL security to ensure your transactions are processed safely.
We respect your right to privacy. UNIONMADE will not sell or share your name or personal information.
ALL PRICES LISTED ARE ACCURATE TO THE BEST OF OUR ABILITY. IN THE RARE CASE THAT AN ITEM IS LISTED INCORRECTLY, UNIONMADE RESERVES THE RIGHT TO REFUSE THE SALE AND MAY OFFER THE ITEM AGAIN WITH THE CORRECT INFORMATION.
UNIONMADE DOES NOT GUARANTEE THE AVAILABILITY OF ANY ITEMS LISTED ON UNIONMADEGOODS.COM. IF THE ITEM SELECTED FOR PURCHASE IS NOT AVAILABLE, UNIONMADE WILL MAKE EVERY EFFORT TO CONTACT THE CUSTOMER TO NOTIFY THEM OF THE CANCELLATION.
PLEASE NOTE THAT UPON PLACING AN ORDER, A RECEIPT IS AUTOMATICALLY MAILED CONFIRMING THE PURCHASE INTENT. THIS RECEIPT DOES NOT CONSTITUTE A CONTRACT, AND ORDERS MAY BE CANCELLED AT ANY TIME DUE TO INSUFFICIENT STOCK, INABILITY TO AUTHORIZE A CREDIT CARD, SUSPICION OF FRAUDULENT INTENT, DISCOVERY OF AN INCORRECT ITEM PRICE, OR ANY OTHER REASON, AS WE SEE FIT. PLEASE FURTHER NOTE THAT UNIONMADE INC. SHALL HAVE THE RIGHT TO REFUSE OR CANCEL ANY SUCH ORDER WHETHER OR NOT YOUR CREDIT CARD HAS BEEN CHARGED. IF YOUR CREDIT CARD HAS ALREADY BEEN CHARGED AND YOUR ORDER IS CANCELED, UNIONMADE SHALL ISSUE A CREDIT TO YOUR CREDIT CARD ACCOUNT IN THE AMOUNT OF THE PURCHASE.